Returns & Exchanges

At ArtisanBox, we take pride in the quality of our gourmet selections; if your order arrives damaged or incorrect, we are committed to making it right with a replacement or refund. Due to the perishable nature of our artisanal food products, we cannot accept returns for items that were delivered in good condition.

Return Process

• 1.
  Report the Issue

  Contact our support team within 48 hours of delivery if your items are damaged, expired, or incorrect, providing your order number for reference.

• 2.
  Submit Documentation

  Email clear photographs of the damaged product and the shipping packaging to help our quality control team assess the claim.

• 3.
  Verification Review

  Our team will review your submission within 2 business days to confirm the eligibility of your request based on our freshness guarantee.

• 4.
  Resolution Processing

  Once approved, we will immediately initiate a replacement shipment or issue a full refund to your original payment method.