Frequently Asked Questions
Everything you need to know about our curated culinary experiences.
How do you ensure the freshness of the food items?
We work directly with small-batch producers and use temperature-controlled packaging for perishable goods to ensure every item arrives at your door in peak condition.
Can I customize the contents of my ArtisanBox?
Currently, our boxes are curated by expert chefs to tell a specific culinary story, but we do offer a 'Build Your Own' option during the holiday season.
What is your shipping policy for international orders?
Due to international food safety regulations and customs restrictions, we currently only ship within the continental United States and Canada.
Are there options for people with specific dietary restrictions?
Yes, we offer specialized boxes for gluten-free, vegan, and nut-free diets. You can filter our collection by 'Dietary Needs' on the shop page.
What should I do if a product arrives damaged?
We take great care in packing, but if an item is damaged during transit, please contact our support team within 48 hours with a photo for a full replacement or refund.
Do you offer subscription services?
We offer monthly and quarterly subscription plans that allow you to discover new artisanal flavors at a discounted rate compared to one-time purchases.